Are you based in the Germany?
Yes, we are a Germany based company. We dispatch all our orders from our warehouse in the Germany. You can always reach us easily by grabbing your phone to call or dropping us a message.
When will I receive my order?
We strive to process your order in 1 working day and deliver within 2 working days from despatching with our standard domestic service. You can also choose next day delivery service by 12pm from Monday to Friday for next day delivery (subject to service availability) if you need your order urgently. It may take 1-2 weeks to deliver for our international customers. However, the processing and delivery time may extend in the peak seasons, festive seasons or due to adversary weathers or postal strikes.
Is it easy to return?
We hope our customers like our products and find them satisfactory and worth the money. But we also understand that return is an essential part of all e-commerce businesses due to its nature. We provide no hassle free return services for our German customers. However, we will not able to provide free return services to our overseas customers.